My camera has lost the one most basic and important feature of all baby monitors, the audio!. Audio cuts off after 1 minute. This just started yesterday. This is so annoying and there is no resolution to previous chats. Rebooted, uninstalled/reinstalled, unplugged camera, unplugged from outlet. Reset wifi connections. No…
when we have out daughter in her room and want to monitor the camera and when we go to sleep our phone makes a terrible white noise sound. This has been going for a month or so. Is this something that can be fixed? I see others having the same issue.
I have my background audio enabled and turn it on before going to sleep. The last few nights my background audio has turned off at some point. I have tried unplugging the camera and resetting my phone and none of it is helping. Please advise.
my camera makes an awful noise 24/7 it sounds like white noise but more aggressive, I’ve deleted the app I’ve reinstalled the camera I’ve done all the troubleshooting steps and nothing works, the sound is constant but I can’t hear anything from the room itself, so my daughter cries and I can’t hear that just constant…
So i tryed to get my nanit on a road trip. Got to the hotel tried connecting it to the Hotel Wi-Fi with no succes, made a hotspot from the phone with no succes, forced it to 2,4ghz, than to 5ghz, Gave up on having a monitor on that holiday, came back home with it connected to the stand home the same problem although it has…
Around 4 am in the morning, we were awoken by the bird sound that the Nanit pro has and no one turned it. It was turned on by itself. Is this something we should be concern of? How can we prevent it from happening again? So our baby doesn’t wake up became of it
Is anyone else having difficulty with the app recording accurately? From the beginning- Almost every night- we have a ridiculous amount of time being reported as “awake” when our baby isn’t even moving. I try to report the inaccuracies but it’s getting old fast. I have also had a few nights this month that reported “not…
THe app shows the nature sounds are playing, but the camera is not playing any nature sounds or white noise. It's been almost a week. I've done all the troubleshooting, power cycling, uninstalling/reinstalling the app, restarting my phone, all together or as separate steps and nothing is working. My husband's phone is…
I’m having the same issues with the system reporting no video history available. If I power cycle the camera it will record video history for a few days. Live video and alerts work without issue, even when out of town with my phone on cellular. This problem started around June when I upgraded the camera firmware. The…
Hi - I was auto-billed the other day for Insights for my child. I meant to cancel this as he is two and we no longer need it. Is it possible to get a refund on this?
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