Hello, I need urgently the mac address for our NANIT PRO camera. I am trying to set up our my Nanit Pro however due to residential conditions the WiFi is through ask4 Wi-Fi of which I have an account with. Devices are added to the account via the devices Mac/ WiFi address. How do I find this for my Nanit?
Hello. I have the Nanit Pro. Have been using since February 2025. I realized today that the "Sleep Times" are way off, skewing the information. I have gone in multiple times to update the Sleep Times and it will not save. I have closed and reopened the app, as well as deleted and redownloaded. I am not sure how long this…
Does anyone know why when viewing the nanit on my iPad only 2/3 of the screen goes to nighttime mode and the other 1/3 still remains full brightness
I just bought and set up my camera but when I turn the lights off, night vision does not work at all even though it’s turned on. What could be the issue?
I have two cameras and use split screen, the sound keeps cutting out in the night so I have no idea my baby is crying. It cuts out for both cameras so can’t be the camera and I’m up to date with the app versions and iOS on my phone. I’ve tried the reset suggestions from other posts and it does nothing. What can be done…
Is anyone else having issues with the Nanit App glitching and kicking you out while using the split screen mode? My app and device is up to date. Any suggestions?
Is there a way to still have my alarm sound while the app is open? Seems like I can either monitor my baby during the night or wake up on time?? There’s gotta be a way for both
I’d love to be able to control the camera background volume independently from my phone volume. While my baby is sleeping, I’m often doing something else on my phone (listening to a podcast, scrolling Instagram, on a work Zoom call, etc). If I adjust the volume of the primary thing I’m doing, then the background volume is…
I just bought a nanit pro, and after 1 day of using the sound from camera to app stopped working. There is only a static noise when I turn the sound on, and I can't hear the baby. This problem persists in all devices and in the browser so it looks like a camera hardware/software issue. Whenever there is a noise around the…
My Nanit reset button is stuck, my Nanit just suddenly stopped working. I’m being told I have to replace the head when the camera is just right at 2 years old. I’m seeing others with this same issue which leads me to believe you guys are trying to rip off customers. This is obviously a known defect.
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