Hi there, I have a Nanit Pro with the Wall Mount but am missing the mount level and the screws/drywall anchors. I see that at one point I could purchase these replacement parts online but they are now sold out and I'm unable to find them anywhere. Is there somewhere I can purchase these so that I can mount my camera and…
hi! I have a Nanit pro and the sleep insights are not working once my husband leaves my son’s room after he goes to bed. It says away after my husband leaves. How can I get it to look at the correct person?
Since the last couple days the video history and event history are not working. The live feed still works. What could be wrong?
We recently upgraded our plan from the Sleep plan to the Memories plan. Our app says we can have 10 team members, but it will not let me add any more than the current 2.
I configured my sleep time settings to 8:30pm - 8:30am however my baby does not go down at 8:30pm exactly every night. Our nanit only registers 8:30 as the start of sleep time even when we put her down at let’s say 9pm - therefor I am not getting accurate sleep results and I’m not able to see exactly what time I put her…
I’m only being shown options for the paid insights plan, no free trial - I have the flex stand as well as the wall mount. I emailed support and have not heard back
I have two cameras. One i have had for almost 5 years now and another for 2.5. All of the sudden this week i keep getting disconnected. Check network connection or just loading. When i unplug and plug back in it usually works. Or i have to re pair my internet. All my other cameras are working that are non nanit (home…
Hello, I’m from Brazil, and i have a Nanit Pro and i’m trying to connect my camera with Alexa. I have an american Amazon account, i have both skills (nanit and Nanit show) but doesn’t work. Can you help me??
Hello, I need urgently the mac address for our NANIT PRO camera. I am trying to set up our my Nanit Pro however due to residential conditions the WiFi is through ask4 Wi-Fi of which I have an account with. Devices are added to the account via the devices Mac/ WiFi address. How do I find this for my Nanit?
please help. I’ve tried everything.
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