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Can we see breath rate while using Picture in Picture?
Is it possible for the breath rate to be seen while using Picture in Picture? If not, is that something being developed? It would be nice to have the video going in the corner with a breath rate overlay of the current number.
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Need duplicate baby profile removed
Hello! I accidentally added a duplicate baby profile and need to remove. Please assist. Thank you!
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Flashing white light
Hi. Every night when I am rocking my baby to sleep the white light on top of the camera flashes multiple times. One night I counted over 10 x’s in less than 5 mins. I have done the updates. I have reset it. My wifi is strong. Is there a way to disable the flash light so that even if it’s resetting or searching it doesn’t…
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Nanit suddenly counting night hours as daytime sleep
2 nights ago I noticed the sleep info was off. I then noticed it had taken the 8 to 1q1 sleeptime as daytime and therefore broken up the night and it seems like baby slept less. It did it again last night. My settings havent changed, I am not in a different time zone. Not sure what to do to fix this. Appreciate any insight.
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How do I shorten floor stand without physically cutting cable and doing a diy patch?
I need to get the camera closer to my baby's bassinet but can't seem to do this without cutting the cable to remove one of the tubes and then patching the cable again?
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Nanit Pro night light
Hello The night light on my Nanit Pro doesn’t seem to be working.
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🎉 New Feature: Split Screen
You asked - we answered! Our team is excited to announce the launch of Nanit’s Split Screen feature (launching 7/13). We are the only smart baby monitor to have this feature available and it has been one of our top-requested features! 🤩 As you are exploring this new feature, we anticipate that you may have some questions.…
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Why does Nanit not have a customer service number that works?
My husband and I have tried reaching out to Nanit multiple times. When we upgraded, my husband was charged twice and no refund given. They kept saying because Nanit does billing through Apple, their hands are tied. However, we have pictures of charges that have gone through Apple, so wouldn’t Nanit register those payments…
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Audio stopped working overnight
We just installed our Nanit yesterday and last night, the background audio stopped working while we were sleeping. It also stops when using the Dashboard in the app. How do we solve this? It is the most important feature for us - especially at night.
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Orb lights on camera
I’ve noticed my 15 month old has strange orb round lights moving around on camera since she’s been in crib around 7 months. I’ve cleaned camera, repositioned Nanit, consulted spiritual advisors and they said it’s not harming her. I’ve noticed activity more active when she struggles to sleep. Does anyone else catch…
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NANIT’s Time Error, Time Issue, Time Stamp Wrong
We have a really frustrating issue where Nanit’s time stamps are very incorrect, which causes us to not be able to accurate track how long our baby has been asleep, or what are the real times of sleep/wake ups. Thus all our sleep diagnostics are off too. For example, in this photo, it says “my bed was attended 4hrs and 21…
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It is not showing when the baby fell asleep / wakes up
I have tried all trouble shooting activity and it isn’t updating when the baby falls asleep and when she wakes up?
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Can I move the wall mount cord and cord cover?
We're moving houses in a few days. When I remove our wall mount and cord cover, will I be able to restick the cord cover to a wall in my new house? If not, can I buy another cord cover? Or do you have a recommendation on how to re-stick it to a new wall?
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Night vision
I’ve moved the kids to their own room and now one of the cameras infrared does not work almost at all. I can hardly see one twin in the crib and the other I see perfect. I’ve updated and restarted the camera. Has this happened to anyone and were they able to fix it!
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Nightlight hasn’t worked since the new update a few days ago.
Since the upstate a few days ago the nightlight has not turned on once, we’ve unplugged the camera turned it off deleted the app updated it restarted our phones, on both phones it hasn’t worked once since then. It’s very frustrating.
