Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Camera + App
Discussion List
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I dropped my Nanit camera and In need of replacement camera. Do we have to pay full price?
I Dropped my Nanit camera and we just moved into a new place. As we were trying to set it up my husband noticed that the wifi button no longer clicks and if you shake the camera you hear rattling. Is there a way to get a replacement camera at a discounted price since we have been members since 2021? Also, we have baby #2…
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Bought nanit insight basics but it said not yet activated.
Hi I just bought nanit insights basic via my.nanit. I got the invoice in my email but it said on my.nanit account that It’s not yet activated. How do I do? It’s frustrating!
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Nanit Insights Activation via Code
Hello, I enter my code online and it says it is activated, but then in my account it doesn’t do anything and I’m still on basic.
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How do I upgrade the firmware?
It’s on 6.18.508 but nowhere can I update the firmware. On one iPad if the sound is on the videos get very laggy. No issue on any other device.
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Nanit on Flex stand issue
Hi, just wanted to check with you. We recently got Nanit baby monitor set and when i Attach it yo flex stand it only attaches to it very losely i.e if you tilt it forward by more than 45 degrees it just falls off. Is this correct or did we receive faulty unit? Thank you? Also are the attachemtbs same on Floor Stand.
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Amazon Fire Tablet
hi anyone know what to do for this? I downloaded the google play store and everything!
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Night Vision not working out of the box
I have just installed my Nanit pro with stand and our first night was a failure because the Nanit camera didn’t automatically switch to “night vision” to allow us to see our baby at night. I tried to look in the app and online how to turn it on, but there’s nothing except how to turn the night light on… how can I turn on…
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Night Light Not Working.
Hello. We bought a pro and installed the new firmware. Since unboxing and then updating today the nightlight will not turn on. We’ve unplugged the camera turned it off deleted the app and restarted our phones and it isn’t working, on both phones. Bit annoying. Thank you.
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Is anyone else unable to renew their Insights Basic plan?
My Insights Basic plan that I got free with the camera has expired today and I would like to renew it. I'm not interested in upgrading to Premium or Ultimate as I feel 2 days is enough. Annoyingly you can't renew Basics on the app which I think is not great from Nanit tbh, a lot of people may mistakenly think they have no…
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Month milestone missing, 8 months old
Hi Nanit support team, for some reason my baby's 8 month milestone photo is not appearing. She turned 8 months last week, I tried forcing shutting down, also all devices in the house, everything! Can someone please resolve this for me. Really bugs me as I add a lovely photo each month
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Is anyone’s streaming seem hazy since the latest update?
Since the app updated on my iPhone and iPad this past week, it seems as if the video streaming is hazy. If it wasn’t for the breathing band, baby blends into the crib. It’s also made it harder for the breathing band to be picked up. I’ve cleaned the camera lens but not sure what other troubleshooting I can do.
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flex stand not working
Hi, I have been using the product for a year and so far sometimes when we attached the camera to the flex stand it was wobbly but today it wasn't working and I had to detach and reattach the camera and then a small metal part fell off. Unfortunately I cannot use the camera now, can you please help? Is there any way to…
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Video history and event history not working
Since the last couple days the video history and event history are not working. The live feed still works. What could be wrong?
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Audio not working for live stream
I've recently updated the firmware to version 6.23.530 and now I can't hear any sound coming from the camera
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Insights ad obscuring half the image
For the past couple of months now, an ad for Insights has been displayed in the app on the camera's image. It takes up nearly half the screen. I bought this intending to use it as a nanny cam and nothing more. I'm not now, nor will I ever be interested in Insights. Please take down the ad. It's sooooo annoying that a I…
Categories
Popular Tags
- Expert Events 64
- Insights/Sleep Data 60
- Feature Request 52
- Insights Subscription 52
- No Audio 51
- Camera Pairing/Onboarding/Reconnecting 45
- Red Alert 44
- Camera Offline 43
- Camera Hardware 41
- Nanit App 38
- Alerts/Notifications 37
- White Noise & Nature Sounds 31
- Live Stream/Feed 28
- Camera IR Lights/Night Mode 25
- Frequent Disconnection 23
- App Feature 21
- Breathing Motion Monitoring 21
- Video History 20
- New Features and Products 19
- Presale 16
- Temperature/Humidity 16
- Breathing Wear 15
- Night Light 14
- Background Audio 13
- Motion Detection 11
Upcoming Events
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💬 Parent Like a Pro AMA: Safe Sleep and Parenting Confidence
Ask Nanit Lab Pediatrician Dr. Liza Natale anything about safe sleep! As part of our September Parent Like a Pro Summit and Baby Safe Sleep Month, pediatrician Dr. Liza Natale is hosting an AMA about Safe Sleep and feeling confident in your decisions as a parent. Example questions you could ask Dr. Natale: Is X safe for my…
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🎥 Parent Like a Pro Webinar: Safe and Sound: Nurturing Developmental Milestones in Your Baby
Join us for a webinar on baby safety and developmental milestones! In this session, our expert panelists Holly Choi of Safe Beginnings and KC Rickerd of Milestones + Motherhood will cover the basics of baby safety, discuss what to expect at each stage of development, practical tips for adapting your space to be safe, and…
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🎥 App Talk: All things sleep in the Nanit App
Meet the Nanit team and learn more about the app during our inaugural App Talk webinar! During this session, we will discuss some of our most innovative sleep features available to you in the Nanit App and our parents' most-loved features. PLUS, we will be sharing more information about some of our newest and most…
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🎥 Parent Like a Pro Webinar: Sleep Is Our Superpower: Mastering the Art of Parental Sleep
Sleep is one of the most popular topics of conversations among our community members and for good reason! Sleep is one of the key foundations to your health and wellness. There are strong associations between parent sleep and the incidence of postpartum depression and anxiety. We know how hard it is to get the sleep you…
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🎥 Parent Like a Pro Webinar: Steps to Sleep Success: Baby Sleep + Routines
Heard in the community: When did your baby start sleeping through the night? How do I prepare for the dreaded sleep regressions? Do I have to swaddle my baby? Wait, why did my toddler stop sleeping? Join us for a webinar on steps to baby sleep + routine success to make sure you have all of the data, tools, and information…