I noticed other people are having this issue too. I’m concerned over the potential fire hazard. It shouldn’t be this hot. It has also stopped working completely.
why do I need to enter my credit card information to activate an insights subscription that I already purchased? Any way around this? Customer service has not been helpful and has stopped responding.
I was prompted to update Camera firmware (to version 6.35.577) on my iOS device app version 3.18.1(767) and a couple things happened: First—the audio disappeared from Live View (for both me and my partner's phone) even though all audio options toggled on. I deleted App, Reinstalled it, Power Cycle to reset camera — which…
I'm wondering, and can't quite find, if the newer floor stand is designed to flex the camera downward. It moves freely up after loosening the adjustment screw, but stops when in line. I would like to have it angled slightly downward, but not sure if it can. I see documents showing up and down, but it might be for the old…
we recently purchased a new Nanit as our old one stopped working. I have added the new camera, but need to delete the other one.
Hi! I just set up my Nanit, but didn’t realize that by downloading the app & pairing the camera it would start the 6-month Sleep Plan Trial. I’m not due until the end of the December so won’t be utilizing the camera until then. Is there a way to delay the start date of the Sleep Plan Trial? Thanks!
HELP!!! All of my video playback plays at a fast forward speed with no audio. I can’t find any setting that may be causing this, nor can I find anything online to explain how I would fix this.
Hi, Our Nanit has had a few instances where there is a high pitched alert picked up by the camera as "sound detected" at our daughters nursery. The few times it has occurred there has been no activity in or around her nursery for quite some time. It's very random, happening once tonight and twice in mid June. We noticed in…
The first time at 11:45-11: 50pm I was woken up to heavy breathing like noises coming from our iPad coming from the Nanit. I took a video on my phone because I thought it was so bizarre. It sounded like a dark Vader breathing. We don’t use the sounds on the Nanit. We have a separarte brown noise machine that is on low.…
I’m getting “Oops, we were unable to generate a video clip for this event” message for every single one of the videos from yesterday and today. Tried rebooting camera and my phone
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