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Keep getting logged out of Nanit app
I don’t understand why I constantly get logged out of my Nanit app. I am hanging to re-login an average of 2x per week. Sometimes I’ll get a notification of sound/movement, click it, and it takes me to the blank login screen. This does not happen to my wife. Any suggestions?
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Nature Sounds not showing in the app nor full screen live
We've been using the nanit white noise every night and day for the past two months without a problem. But since this afternoon the app wont show the nature sound icon (the music symbol) in the app but just the same 4 icons that show when the live view its not on full screen (camera, microphone, audio and lightbulb) this…
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Just got the Nanit Pro with updated floor stand, two questions about the floor stand Android app
Hi all, just received my new Nanit Pro with updated floor stand and have a couple of questions. Firmware version: 6.17.506 In the Android app, is there a way to get the app's UI to be in landscape orientation? I have tried with multiple phones and can't get it to rotate. It just stays in portrait mode.We noticed that the…
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White noise cutting out then waking baby with a fright
Hi. I’m getting increasingly frustrated that the white noise cuts out on the Nanit, often when I open the app it shows loading signs and cuts the noise out and then about 10-20 seconds later it restarts with no warning / no opportunity for me to stop it or control the volume level and this has woken my baby several times…
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Time off by 8 hrs
The time in my activity tab and dashboard are very wrong. It was off by 3 hrs ..now it's 8 hrs off. The time zone is correct. We have turned it off and on to reset it. Also unplugged it and logged out and back in. It still is very wrong. And it is only 3 months old. How can we fix this??
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Temperature and humidity not working
The Temperature and humidity are not working on my Nanit pro once installing the camera and insights started working. I’ve seen that this has been a problem for other customers as well. Is there a way to fix that? I have an Apple phone.
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Nanit Pro feels hot to touch
Hey, we’ve just recently purchased the Nanit from wall mount and installed it yesterday. Last night, I realised the camera feels hot to touch. When I unclipped from the wall mount, both the camera and the back of the camera that has the connections on it felt very hot. is this normal? Should I be worried? thanks
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Not receiving sleep dashboard info
Hi, I’m not getting any reports for how much our baby is sleeping ect. It worked the first day but since then it hasn’t. Only when ‘motion is defected’ do you know how I can start to get sleep insights? Camera model (Nanit Pro) - Mobile device: apple v12
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Turn off Red Alarm disabled sound
I just started using the breathing band and noticed the very loud “disabled” noise coming from the camera. Is there a way to turn this off? My partner will remain sleeping in the room when I grab baby to feed so I don’t want to disturb him when turning it off.
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Question/comment re: falling asleep tracker
My Nanit Pro is consistently noting the event "baby fell asleep" when he's still awake but on his way to sleep. This happens for naps when I notice he's still moving around slightly or in the middle of the night where he's woken up and is trying to soothe himself back to sleep. I know in the grand scheme of things it's not…
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Firmware Update Frozen
Naturally had to happen at bedtime that our camera can’t be used because of a firmware update which has taken more than an hour, I think it’s frozen, how do I sort it?
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Why can’t I disable 2FA?
I have jumped through hoops to avoid this setting and now it’s been enabled on my account. I want it off. Please help.
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Night Vision
My night vision seems to be on all the time. The red dots are always on. Just started last night. If I manually turn off night vision the lights go off but if I go back to auto they always stay on.
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Poor audio issues
We have both versions of the nanit for our kids and we have no issues with the older version in our sons room but with the new version in our daughters room we’ve noticed 2 things; 1. We can barely hear the white noise on our daughters where with our sons we hear it loud and clear and 2. When she makes a noise or cries it…
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Nanit pro w/ floor stand not showing temp/humidity
I had previously had issues with my flex stand not showing temp or humidity. Now my floor stand is not showing or recording temp or humidity. I've tried hard resetting it. I've updated the app and nothing!! I'm becoming more and more frustrated with this product. It's been nothing but problems since day one.
