We received the 5 year bundle today and setup everything but for some reason the 6-month trial subscription for the milestones plan is not activated on the account. It might be due to my wife purchasing the Nanit device on her account and me setting it up with my email. How can we activate this trial?
I try everything to pair the camera but is not working it shows all the time this, I try to contact support but nobody give me a response.
On Wednesday, February 26th, 2025 between 10:30-11:30am ET, we will be conducting scheduled maintenance to the Nanit network. During the downtime you may briefly experience delayed push notifications. You will still be able to see your camera’s livestream during the maintenance window. We are upgrading our infrastructure…
Hi! I have the app set to background audio, my phone set to high volume and not silenced or in DnD mode. Before I go to sleep it works just fine with the sound coming through clear. But then I go to sleep and at some point in the night my partner wakes me up because the baby is screaming but my phone's screen is black and…
I am thinking of passing my old Nanit Plus on to my SIL. I haven’t used it in awhile and I know there’s a newer version. Will she still be able to download the app and connect to use the Plus?
our Nanit broke while we were on vacation. As I was posting it, it fell off its stand onto tiled floor. It looks fine from outside, but I can hear something bouncing around inside. Is there a repair option Nanit offers?
I don’t have the dashboard icon available in the app for some reason and just get ‘movement detected’ updates only
White noise function and the microphone function are not working at all. Basically no sound will come out of the Nanit. The nightlight function works fine, but nothing with sound. i have already tried rebooting the Nanit, reconnecting to network, rebooted router (within fine range), deleted and re-downloaded the Nanit app.…
Hello, I am unable to adjust the dashboard manually as all nighttime sleep is considered as naps, which is very frustrating. I cannot change the date of our of bed which was 14th therefore the time in the bed is stuck and I cannot update it. Baby was in bed from 8.42pm on 13th and was out of bed 10.12 am on the 14th, that…
Just run the update on the app and the sound is no longer working - how can we restore it thanks
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