Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
Camera & App
Discussion List
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Keep getting logged out of Nanit app
I don’t understand why I constantly get logged out of my Nanit app. I am hanging to re-login an average of 2x per week. Sometimes I’ll get a notification of sound/movement, click it, and it takes me to the blank login screen. This does not happen to my wife. Any suggestions?
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Nature Sounds not showing in the app nor full screen live
We've been using the nanit white noise every night and day for the past two months without a problem. But since this afternoon the app wont show the nature sound icon (the music symbol) in the app but just the same 4 icons that show when the live view its not on full screen (camera, microphone, audio and lightbulb) this…
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Just got the Nanit Pro with updated floor stand, two questions about the floor stand Android app
Hi all, just received my new Nanit Pro with updated floor stand and have a couple of questions. Firmware version: 6.17.506 In the Android app, is there a way to get the app's UI to be in landscape orientation? I have tried with multiple phones and can't get it to rotate. It just stays in portrait mode.We noticed that the…
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White noise cutting out then waking baby with a fright
Hi. I’m getting increasingly frustrated that the white noise cuts out on the Nanit, often when I open the app it shows loading signs and cuts the noise out and then about 10-20 seconds later it restarts with no warning / no opportunity for me to stop it or control the volume level and this has woken my baby several times…
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Time off by 8 hrs
The time in my activity tab and dashboard are very wrong. It was off by 3 hrs ..now it's 8 hrs off. The time zone is correct. We have turned it off and on to reset it. Also unplugged it and logged out and back in. It still is very wrong. And it is only 3 months old. How can we fix this??
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Temperature and humidity not working
The Temperature and humidity are not working on my Nanit pro once installing the camera and insights started working. I’ve seen that this has been a problem for other customers as well. Is there a way to fix that? I have an Apple phone.
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Nanit Pro feels hot to touch
Hey, we’ve just recently purchased the Nanit from wall mount and installed it yesterday. Last night, I realised the camera feels hot to touch. When I unclipped from the wall mount, both the camera and the back of the camera that has the connections on it felt very hot. is this normal? Should I be worried? thanks
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Not receiving sleep dashboard info
Hi, I’m not getting any reports for how much our baby is sleeping ect. It worked the first day but since then it hasn’t. Only when ‘motion is defected’ do you know how I can start to get sleep insights? Camera model (Nanit Pro) - Mobile device: apple v12
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Turn off Red Alarm disabled sound
I just started using the breathing band and noticed the very loud “disabled” noise coming from the camera. Is there a way to turn this off? My partner will remain sleeping in the room when I grab baby to feed so I don’t want to disturb him when turning it off.
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Question/comment re: falling asleep tracker
My Nanit Pro is consistently noting the event "baby fell asleep" when he's still awake but on his way to sleep. This happens for naps when I notice he's still moving around slightly or in the middle of the night where he's woken up and is trying to soothe himself back to sleep. I know in the grand scheme of things it's not…
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Firmware Update Frozen
Naturally had to happen at bedtime that our camera can’t be used because of a firmware update which has taken more than an hour, I think it’s frozen, how do I sort it?
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Why can’t I disable 2FA?
I have jumped through hoops to avoid this setting and now it’s been enabled on my account. I want it off. Please help.
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Night Vision
My night vision seems to be on all the time. The red dots are always on. Just started last night. If I manually turn off night vision the lights go off but if I go back to auto they always stay on.
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Poor audio issues
We have both versions of the nanit for our kids and we have no issues with the older version in our sons room but with the new version in our daughters room we’ve noticed 2 things; 1. We can barely hear the white noise on our daughters where with our sons we hear it loud and clear and 2. When she makes a noise or cries it…
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Nanit pro w/ floor stand not showing temp/humidity
I had previously had issues with my flex stand not showing temp or humidity. Now my floor stand is not showing or recording temp or humidity. I've tried hard resetting it. I've updated the app and nothing!! I'm becoming more and more frustrated with this product. It's been nothing but problems since day one.
Categories
Popular Tags
- Expert Events 58
- Insights/Sleep Data 57
- Feature Request 41
- No Audio 41
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 37
- Camera Hardware 36
- Camera Offline 32
- Nanit App 30
- Alerts/Notifications 30
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 23
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Night Light 10
- Audio Quality 9
Upcoming Events
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💬 Parent Like a Pro AMA: Digging into the Data with Nanit Lab
Nanit Lab's sleep and pediatric experts Dr. Natalie Barnett and Dr. Maristella Lucchini will be in the Nanit Community to answer all your questions about your baby's Nanit data! Head to the AMA thread to share your data and questions or concerns with Nanit Lab and they'll help you uncode it for a better night's rest! This…
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💬 Parent Like a Pro AMA: Managing Parental Burnout with Shelley of Run Tell Mom
Are you feeling overwhelmed, burnt out, or frustrated? If you are struggling to navigate being a parent, partner, friend, professional, person (and so much more), Shelley is here to help! This week, Shelley is joining the Nanit Community to answer your questions and help provide sustainable solutions to help support your…
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🎥 Parent Like a Pro Webinar: Conquering Self-Doubt
Join us for the final Parent Like a Pro session: Conquering Self-Doubt. In Nanit Lab's recent State of Parental Confidence Report, there were 4 categories that appeared to have an impact on parental confidence overall. One of those pillars is Self Doubt. In this session, we’ll explore how self doubt creeps into…