Hello Nanit Support, My Nanit Pro camera accidentally fell forward and the front outer cover over the lens appears to be cracked or damaged. The camera still works and streams, but the image is now very blurry and washed out because of the damage to the cover. I understand that my device is out of warranty, but I would…
The microphone on the app keeps saying failed connection, try to uninstall, disconnect from internet etc, reinstalled however no luck. I have an android. I saw posts about this from March, would have hoped that this issue would have been resolved by now. Appreciate any guidance because I don't know what to do.
my husband has a Google pixel something and I have an iPhone 13 Pro Max. When his app last updated, it has much better features than mine which is up to date. We have two daughters and he’s able to swipe between cameras instead of going into the sidebar and selecting a camera. When he uses split screen he has all the…
Hi, My subscription auto-renewed today and I didn't want to renew. Although I cancelled it immediately, the current subscription is still valid until 10/23 2026. How can I cancel the subscription? Thanks
My wife and I both created an account for the same child, need to delete it. How can I do that?
we received the Nanit as a gift for our second born. We had used the Arlo for the first born and loved it, but we thought we’d give the Nanit a try considering how expensive it is. I was disappointed that I needed to also buy an expensive subscription as well. The temp and humidity reading has never worked. I’ve tried all…
Hi - for the past month when I set the app to "background audio" once I am out of the app the audio skips in and out. I can hear my white noise machine and then it gets choppy. Seems to be a common issue for a lot of people. And yes I have power cycled many times. please help
Hello, I use an iPad and have the app continuously on loud on my bedside table. I have now twice woken up to the app with the speaker button turned off when I have not pressed anything. This has resulted in me not hearing my baby’s cries in the night. Why is the app doing this?
The white noise feature has been great so far, but tonight it started cutting out for a second every 30 seconds or so. Very annoying. Why did this start happening and how can I fix it? Already tried rebooting the camera, updating the app, manually unplugging the camera. Are there any other fixes? I see some people get…
A couple days ago I noticed that when I go to Picture in Picture mode, the sound would immediately disappear and the screen would freeze and stop updating after about 1 min. This is across 3 devices. I have tried to reboot the camera, reconnect to the network, decrease bandwidth, reinstalling the app on my devices,…
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