When I tap and hold the microphone button, it says it's connected but when I speak into it, the circle around the icon disappears, and no audio plays from the camera.
Hi, wondering if anyone has encountered the same problem. When I purchased the nanit pro, it came with a 6 months sleep insights plan, which automatically activated when I set up the camera. The merchant also provided an activation code for a 1 year memories plan which we had been saving to use once the insights plan had…
We just installed the Nanit Pro with Floor Stand. Does anyone have tips to make the Crib Position stay permantently zoomed in? I keep setting it on the software on the Iphone app to have a tight shot of the crib taking up 90% of the image, but it just feeds us a live wide angle and zooms out for the crib and shows the crib…
Hello, I'm having trouble with my Nanit. I've followed all of your troubleshooting steps, but I still can't reset or pair it with my phone. Is it possible to reinstall the camera's firmware directly from a computer?
What does the lightbulb option in the app do? I click it and it doesn't do anything. Is it supposed to be a night lite or something?
Hello, we lost this piece during a recent move. & it is no longer sold on the site. We are only missing this piece. It is for our Nanit Plus purchased 6 years ago.
My Nanit subscrition automatically renewed and I canceled it when I received the email notification with the receipt but it states it will be canceled until next year.
Hello, could someone please help me delete a camera profile on my account? I've renamed the one I wish to remove as "Delete Me". Thanks in advance!
I probably have an open (or prematurely closed?) ticket, but I am adding my request for an update here as well in hopes that it will result in a response from your team. If you check the ticket or our previous email correspondence, you should see that I tried all the troubleshooting suggestions for my camera that suddenly…
I'm having SO many issues with my Nanit! The sound coming out of the Nanit sound machine is all of the sudden about 10% of what it originally was. It's hardly even noticeable anymore and it used to be a great feature that we used often while my son was sleeping. I have no idea how to fix it - I've rebooted, unplugged, and…
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