You can now reboot (also known as power cycle) your Nanit Baby Monitor directly from the App! Simply ensure you're connected to the same Wi-Fi network as your camera and initiate the reboot within the App’s Advanced Settings. This feature allows you to quickly resolve many common camera and app issues without needing to…
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When I get an activity alert from my new Nanit Pro for motion, sound, etc, and I click on it, it takes me to a screen to view the video but it just says “Video is processing. Please try again in a couple of minutes”. Is it normal to get this error? It seems to somewhat defeat the purpose of being able to see what happens…
I have my background audio enabled and turn it on before going to sleep. The last few nights my background audio has turned off at some point. I have tried unplugging the camera and resetting my phone and none of it is helping. Please advise.
There is no sound coming out from my camera in Nature Sounds or Two Way Microphone. I’ve tried the camera attached to both our wall mount and travel stand with no success on either. We’ve power cycles the camera, done a hard reset, and made sure we have the most up-to-date software on our phones. Any help???
I have tried all trouble shooting activity and it isn’t updating when the baby falls asleep and when she wakes up?
Hi - for the past month when I set the app to "background audio" once I am out of the app the audio skips in and out. I can hear my white noise machine and then it gets choppy. Seems to be a common issue for a lot of people. And yes I have power cycled many times. please help
I bought the Nanit pro in January of this year, and this week it randomly disconnected from the wifi and wouldn’t power back on. It’s been on the stand since we got it. We’ve never moved it or really had to mess with it since we got it. We didn’t lose power or internet this week. It’s like it has no power whatsoever to it.…
Hi there, We have 2 profiles for our 1 child. I'd like to delete one. I unpaired it from the camera but now cannot seem to delete it off my screen. Can you please help?
Our Nanit has been working fine but a couple days ago, the WiFi button just got stuck and it hasn’t been able to connect to our network. I’ve tried different wall mounts and multi stands also. A quick internet search shows that this is apparently a known issue. Can we try to resolve as soon as possible at we are unable to…
Need MAC address for Nanit, thank you.
Hello, I need urgently the mac address for our NANIT PRO camera. I am trying to set up our my Nanit Pro however due to residential conditions the WiFi is through ask4 Wi-Fi of which I have an account with. Devices are added to the account via the devices Mac/ WiFi address. How do I find this for my Nanit?
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