You can now reboot (also known as power cycle) your Nanit Baby Monitor directly from the App! Simply ensure you're connected to the same Wi-Fi network as your camera and initiate the reboot within the App’s Advanced Settings. This feature allows you to quickly resolve many common camera and app issues without needing to…
Check out our tips on how to get the most out of our forum. Welcome to the Nanit Help & Support Forum! You are in the right place to ask questions about the Nanit Camera & App. Looking for some guidance on getting started? Below are a few easy tips on how to get started in our Nanit Camera & App forum. Have a question?…
Hi there, I have a Nanit Pro with the Wall Mount but am missing the mount level and the screws/drywall anchors. I see that at one point I could purchase these replacement parts online but they are now sold out and I'm unable to find them anywhere. Is there somewhere I can purchase these so that I can mount my camera and…
We moved between baby #1 & baby #2 we are currently trying to use our wall mount but have misplaced the wall mount bracket/level. Is it possible to have that replaced?
My Nanit reset button is stuck, my Nanit just suddenly stopped working. I’m being told I have to replace the head when the camera is just right at 2 years old. I’m seeing others with this same issue which leads me to believe you guys are trying to rip off customers. This is obviously a known defect.
it would be nice to be able to schedule the camera on/off setting for specific days and times. For example, we want to turn it off in the morning when we leave for daycare and then back on in the evening prior to normal bedtime. I would assume reminder notifications that it’s turning on and off at scheduled times would…
nanit is on wall-mount. Was working well for 1.5 years and now microphone voice is so soft, neither my baby, husband or nanny can hear me. I tried disconnecting-reconnecting, rebooting the camera but to no avail. I cannot soothe my baby or talk to him from work when I’m on night shifts at the hospital and it’s affecting me…
For the past 4 days when I am using my app in background audio the audio cuts out. I also keep getting notifications that I am losing connection to the camera (these are not always happening together) but when I open the app the camera is fine. I'm just not able to have the audio consistently which is an issue during the…
Have the “Smart Sheets” been discontinued? They’re no longer available in the store and they’re out of stock at all the online retailers. I did some searching here and in the forums, but I don’t see any announcement. Also if the sheets have been discontinued, does that mean the smart sheet features are being removed from…
I have the Nanit Pro, using app version 3.64.0 and currently subscribed to the memories plan. I have used the Nanit for 3 days now and have never been able to see the video history clips (screenshot below). I also have never gotten a sleep score or any sleep insights to work (also screenshotted below). The notifications I…
I just received my third Nanit pro camera. We have a three-year-old, and one year-old and we are expecting a newborn here within the next four weeks or so… On my iPad/iPhone I can only see two cameras while my husband has visibility to all three of them on his Samsung Galaxy. I read that androids, have the ability to see…
Can someone help? We just had a new baby and would love to add her to our Nanit camera. We don’t feel the need to purchase another and we don’t really use it with our toddler anymore so we would like to take our toddler off and add the new baby.
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