You can now reboot (also known as power cycle) your Nanit Baby Monitor directly from the App! Simply ensure you're connected to the same Wi-Fi network as your camera and initiate the reboot within the App’s Advanced Settings. This feature allows you to quickly resolve many common camera and app issues without needing to…
Check out our tips on how to get the most out of our forum. Welcome to the Nanit Help & Support Forum! You are in the right place to ask questions about the Nanit Camera & App. Looking for some guidance on getting started? Below are a few easy tips on how to get started in our Nanit Camera & App forum. Have a question?…
Hi! Whenever I click on Activity History, the video and timeline no longer load for "Today." It used to display normally, but now the screen appears blank. To view today’s history specifically, I have to switch to the previous day and then back to today. It’s not a major inconvenience, but it does seem unusual, and I’m not…
Hi we just had a red alert and went back to check the footage and there was no footage saved in the app. This has been a common issue with our app not recording certain nights intermittently. There is no pattern to it some nights it records and shows activity and other nights it does not. This is extremely concerning given…
My Nanit Pro camera attached with a floor stand has no audio coming from it at all (microphone or nature sounds). I have tried rebooting, power cycling, reseting the camera; all to no avail. It is currently on Firmware 6.44.592 (same as our other camera which we access via the same app and works fine). Other than the sound…
all of a sudden for the past few days the nanit is constantly refreshing and reconnecting "getting video stream" on my iPad . we have put it on its own dedicated wifi band, ive reinstalled the app and reset the ipad. I don't know how to fix it.
We weren't aware when buying your expensive product that you guys would also be forcing us to pay for a subscription just to use the Nanit camera. All we want to do is use the camera as a baby monitor, but it literally won't let us finish setting up without buying a plan. Looking at the Nanit site, it says that you don't…
I just unboxed my new Nanit Pro and the camera won’t turn on. Tried different outlets and also attaching directly to a different USB cable and it won’t turn on…completely dead.
For the past 4 days when I am using my app in background audio the audio cuts out. I also keep getting notifications that I am losing connection to the camera (these are not always happening together) but when I open the app the camera is fine. I'm just not able to have the audio consistently which is an issue during the…
My nanit camera started making a loud static noise today. I have rebooted the camera, my router, reset the nanit and tried a different power outlet. Nothing is working. Also tried to uninstall the app and did the same thing.
it would be nice to be able to schedule the camera on/off setting for specific days and times. For example, we want to turn it off in the morning when we leave for daycare and then back on in the evening prior to normal bedtime. I would assume reminder notifications that it’s turning on and off at scheduled times would…
My nanit temperature is innacurate it says it’s 78 degrees but my thermo is only set to 70 and I know it’s accurate because I’m cold and I usually run hot. Any ways to fix this?
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