Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Newest IOS App Update stops streaming in the middle of the night
iPad and iphone updated to the newest available Nanit App a few days ago. Since then, streaming is stopping in the middle of the night. I want to make it clear, the camera is not disconnecting from the network, and it is talking to the internet the whole time. I know this because I can go to Video History and