Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Went to bed with background audio on and woke up no sound and saying it was disconnected

in Camera + App 2 comments

Went to bed with background audio on but from midnight to 3 am it says my device was disconnected and there was no monitoring or anything going on. We had a bad storm so our WiFi most likely went out, however I have the cellular setting turned so even without WiFi it will keep the background audio on. Is there

Join the conversation!

Sign In

To view full details, sign in.


Don't have an account? Click here to get started!