If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Breathing wear not connecting - showing connecting 1/3
Breathing motion monitoring not working all of a sudden this week. Consistently showing "connecting 1/3". My nanit is 2 months old. I've done EVERYTHING to troubleshoot - I've reset the camera, unplugged and plugged back in, deleted app and downloaded again, switched bandwidths and wifi bands, reset wifi and router and modem, moved the modem and router to the babies