Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Needs room for improvement for twin compatibility.

edited June 2023 in Camera + App 1 comment
  1. Split screen is still buggy and tends to stop showing live feed for one of the cameras, it does restart the feed. Ive tried making sure network connection is stable also. Running a business grade mesh routers. Both cameras are on a 5 GHz network and only the cameras are in that network no other device.
  2. I have two cameras on a twin bassinet while my twins are still preemie. It would be nice if manual breathing band selection is a dedicated button. Also, alert zones should correlate to where the camera should scan an area for breathing band so that it doesn’t accidentally track the band on the other side of the twin bassinet.

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