Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Replacement Questions - Camera broke :(

edited September 2022 in Camera + App 1 comment

We were traveling this week and our floor stand snapped. No idea how it happened because it was while we weren’t at the vacation house. We came back to the house to find everything on the floor. When the stand fell over, our camera unfortunately broke too. Since we purchased in 2019, it’s sadly no longer covered. We’re buying a

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