Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
multiple false flags per night, multiple days
Hello, my baby girl is 1 weeks old and we have had MULTIPLE red flag alerts for multiple nights in a row. Every time we race into the nursery to check on her she is breathing fine and asleep. I have read and checked the suggestions for preventing this and have adjusted accordingly. I did catch a thread on here