Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
False Red Alerts
Hi,
I just had my 3rd false red alert in exactly 1 week. First last Sunday, then the following day (Monday), and now today, Sunday (7/3/22). These alerts are causing me anxiety. It’s making it where whenever I put her (almost 4 mo baby girl) down for naps/bedtime, I have to keep the app open because I’m so scared if I’m