Hi Nanit team, We love using our Nanit and it’s been incredibly helpful for monitoring our baby’s sleep. I wanted to suggest a feature that would make the experience even better: It would be great if the audio feed could automatically mute when the baby is not in the crib. Right now, the sound stays on 24/7, even when the…
hi there, My app has not show any advantage since May 30th. I have been busy and didn't really pay attention till 2weeks agago. I have Insights premium so I don't understand what is going on or what went wrong. Can we please resolve this as I am not getting what I paid for. Please let me know what to do because I just…
My video history cuts off around 25 minutes before the live stream/current events. It used to show me a few minutes before live/current events. It’s also showing “taken out of bed” and “woke up” when there is no activity. I have signed out/ back in, close my app, and unplugged the camera. Nothing has helped. This started…
I just received my third Nanit pro camera. We have a three-year-old, and one year-old and we are expecting a newborn here within the next four weeks or so… On my iPad/iPhone I can only see two cameras while my husband has visibility to all three of them on his Samsung Galaxy. I read that androids, have the ability to see…
Hi, Issue 1: I have an iPad Mini 6th Generation and split screen mode is not working for the Nanit app. My iOS version is the most recent (16.6) and my Nanit app version is the most recent (3.11.8 (622)). The split screen function appears and I can click it but I cannot add any cameras to the split screen view (which I can…
I would drop my existing logging app and switch to Nanit for the convenience if you had one more feature. Not all Moms breastfeed and I appreciate you have a Bottle option in the app, but it is very important to track production as well if you are not breastfeeding and I would appreciate that option being added.
When I get an activity alert from my new Nanit Pro for motion, sound, etc, and I click on it, it takes me to a screen to view the video but it just says “Video is processing. Please try again in a couple of minutes”. Is it normal to get this error? It seems to somewhat defeat the purpose of being able to see what happens…
This is the 2nd time we’ve updated the camera and it won’t turn back on! I’ve tried hard reset, unplugging for a minute, checking the power, etc. I know it has to shut down after the update but it never seems to turn back on. Luckily the last time I go it to turn on, but not this time
Hello! We are staying at a hotel for a month and I have been trying to get my Nanit Pro monitor to connect to the wifi so I can use it. I have had no luck! I understand that the wifi needs to be password protected for the safety of our little ones, so I purchased a wifi extender where I can set a password. I have tried…
I have been nothing but heartbroken and stressed, not only can I not sleep because of my child but now my monitor is no longer working. I rely on this piece of tech to work to ensure I wake up for my child. The WiFi button has completely come loose and it seems that this is a common problem, I have the nanit original. I am…
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