hello I’m looking for my receipt because I’m going to Brazil and I need the purchase, my order number was 209345 ciuld younplease send me again
it’s impossible to get a hold of anyone from nanit I’ve tried online smart assistant is no help It’s hard to Find 800 number
Hi, Your recent downtime proves one thing: it should not be mandatory to rely on your servers to see our kids. We’ve spent a lot of money on a camera - a camera that has functionality to be smart, but most of all, for us to be able to keep an eye on our kids. Clearly, you want to keep us in your ecosystem, which means you…
hi there, our nanit’s audio suddenly stopped working. Both the active and background modes do not work and we’ve tried troubleshooting already.
I need to get the camera closer to my baby's bassinet but can't seem to do this without cutting the cable to remove one of the tubes and then patching the cable again?
I have two cameras in the same room, (small baby room) the newest camera purchased this year, and the older camera purchased in 2020 have wild temperature and humidity readings. They sit less than 3 feet from each other and will show a difference of 5-7 degrees and 6-10 degrees of humidity. Why so inconsistent? I have…
I have an insights premium subscription through Sept 28, 2023 and my app shows insights basic and won’t allow me to access any of the premium functionalities. I’ve already logged out and unplugged the camera several times.
Split screen is still buggy and tends to stop showing live feed for one of the cameras, it does restart the feed. Ive tried making sure network connection is stable also. Running a business grade mesh routers. Both cameras are on a 5 GHz network and only the cameras are in that network no other device. I have two cameras…
I took our Nanit pro camera off the floor stand to move to the table top stand and noticed the camera was very hot and there was a rattling sound inside as if there was a loose part moving around. The camera, so far, is still working. This was a gift at our baby shower so I don’t have a receipt for the product. If a…
Thank you to those who submitted your questions regarding our recent outage. We’ve compiled your concerns and addressed them here. If you have any additional specific questions, please reach out to help@nanit.com. Q: How do you plan to mitigate these outages and what process do you have in place to keep your users…
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Get ready for daylight savings on November 3rd. Ask Dr. Maristella Lucchini anything about preparing your babies and toddlers for daylight savings! PS - don't forget to check out our to get a head start! About the expert Dr. Maristella Lucchini serves as Senior Clinical Researcher at Nanit Lab—our scientific and medical…