I bought Insight Memories during the Black Friday sale and have been attempting to enter the activation code for over 2 weeks now. Support has already been contacted. I received one response relatively quickly saying to send a screenshot of the activation code so they could confirm. That was completed, and then radio…
Our brand new camera is broken due to the night vision not working at all. A help ticket was submitted, however, after 9 days it still is not resolved. Support has been unresponsive for the past week. If you are considering buying a Nanit camera, I caution you based on the experience we have had so far.
Hello, My husband and I will be moving at the end of the month and we currently have the Nanit Pro Camera wall mount in our daughter's room. We want to continue using it as a wall mount in our new apartment. Is there anywhere we can purchase the adhesives for the wall mount so we can stick it back on the wall? I appreciate…
I have a duplicate profile on my nanit app when I accidentally was trying to set up a 2nd camera
hi How do I activate one year free subscription as it’s my first time with Nanit?
Hello, my night vision has stopped working. The red IR lights are on but there isn't the usual clicking sound when it switches from day to night mode. See screenshot attached. When I shine a torch in the room I can see everything but nothing in the dark.
How long does it take for nanit to process and share a milestone? This morning my little one rolled from his back to his tummy for the first time but it's not flagged in the history as anything so I'm curious if it was even captured a milestone
Hi! I just resigned up for insights and the camera isn’t recording activity. I purchased the upgrade through the app and it’s been a full night and day where no activity is being recorded. Also it definitely went thru because I don’t have the option to upgrade anymore. I’ve tried unplugging, reinstalling the app, etc. I…
We have the white noise on continuously and therefore when the camera background audio is on (which is most of the time eg overnight) we should get a continuous stream of white noise. However, the white noise (and therefore audio) is constantly cutting out. Sometimes it cuts out and doesn’t come back on until I restart the…
Hello, I have seen several support threads on the topic but still see no solution. We have the same issue: the camera is not working, we hear a click when plugging it or when pressing the wifi button. Reset steps don’t do anything. none of the steps we could find online helped. We tried to call the support several times…
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