Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Camera + App
Discussion List
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See who turned on the nightlight for our Nanit
hello, Is there a way to see which user turned on the nightlight for our Nanit?
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Temp and humidity not working
After recent update temp and humidity not showing. Do not like changes with the update at all! How can I get temp and humidity back!
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my nanit will not turn on when plugged in to flex stand or regular stand
Please advise, our nanit was working this morning
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Apple TV App
Ideally app would have similar or identical functionality but most importantly Picture in Picture and notifications (while not in app, like homekit notifications when a door opens). This seems like a no brainer to me and should be simple enough to port over to the TvOS. For me its cumbersome to have to constantly reach for…
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White Noise Volume EXTREMELY LOW
Yet another issue with our Nanit Pro camera. This is really getting out of hand to be honest. Now the white noise volume output on the camera itself is extremely low, you can barely hear it at max volume. I have read over 7+ pages of people having the same issue and the same recommendations for a fix are repeated over and…
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Feature Request - Turn off notifications when out of the crib
Hi All, id like to request a feature that I think there should be all the building blocks to implement - bearing in mind via insights it seems Nanit knows when there is a baby in the crib or not I would like a user selectable option to send notifications based on this. the use case here is that our room is used with the…
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Nanit Tracking Night Sleep as a Nap
Our Nanit has been tracking night time sleep as a nap. He usually wakes up between 4-5 to have a bottle then goes back to sleep. Put him back to sleep around 5 AM this morning and he woke up at 9. The Nanit counted it as a 4 hour nap. My “out of bed” time is set 8 am - 10 am. This is the 3 or 4th time this has happened and…
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[POSTPONED] Nanit scheduled maintenance on October 30, 2023
***UPDATE 10/26: This maintenance has been POSTPONED*** On Monday, September 30th between 11am-12pm EDT, we will be conducting scheduled maintenance to the Nanit network. You will be able to see your baby’s livestream and access other Nanit features during the maintenance window. You may briefly be unable to access the…
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Camera Not Resetting
I am encountering the exact same issue described by this user, Cruzercup, from Jan 2022. Copy and pasting below in hopes to reference back the same trouble ticket for resolution. For reference, I have the N151 Cruzercup MemberJanuary 2022 edited January 2022 I have unplugged the camera for several days now and I still am…
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Got A New Stand
I got a floor stand for our Nanit Pro. It came with a flex stand originally. Do I need to update that in the app? If so, how? I know some features are unavailable with the flex stand. Also, the temperature, humidity, and nightlight don’t work since I switched the stand. The camera was power cycled before being hooked up to…
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Wall Mounted Stand Loose
Hi there, The part of the wall mounted Nanit stand that you use to adjust the head of the Nanit from looking up and down is now extremely loose that the camera will not hold at a 45 degree angle. It just flops down and in turn only shows me a wall when wall mounted.
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Sharing Camera access with babysitters
Hello! I might have missed this topic but can someone share how I can share nanit camera access with babysitters? Do they have to download the app and have their own login or is there a link I can share that will grant them access during a limited time frame (IE. only when they are babysitting)?
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Night light turned off on its own
Hiya! We have the Nanit Pro. Came home after a few days and realized the night light turned off on its own. Does it do that? I’m concerned about hacking. It’s the first time this happened and I’m spooked.
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How can I have a working camera again?
Last Thursday afternoon I was testing the Nanit Pro, because that evening it would be the first time to have a babysitter for Astrid. It worked. I also saw a firmware update being done. Later that evening it did not work any more. Still now. No lights works on the device. Also not after a longer press on that button.
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Why is my Nanit so dark?
Hi there, suddenly we can’t see our daughter properly and the image is very dark - the night vision seems to be malfunctioning. Can you please help? Thanks!
Categories
Popular Tags
- Expert Events 74
- Insights/Sleep Data 63
- No Audio 62
- Feature Request 61
- Insights Subscription 59
- Red Alert 52
- Camera Pairing/Onboarding/Reconnecting 49
- Camera Offline 48
- Camera Hardware 44
- Alerts/Notifications 40
- Nanit App 40
- White Noise & Nature Sounds 37
- Live Stream/Feed 31
- New Features and Products 28
- Camera IR Lights/Night Mode 28
- Breathing Motion Monitoring 24
- Frequent Disconnection 23
- App Feature 22
- Video History 20
- Temperature/Humidity 20
- Presale 19
- Night Light 17
- Breathing Wear 17
- Background Audio 14
- Motion Detection 12
Upcoming Events
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Ask a Pediatrician Anything with Dr. Liza
Ask a pediatrician anything! From preparing for baby, questions to ask when selecting your pediatrician, nutritional guidance & introducing solids, teething, gassy baby tips, milestones & more! Nanit Lab's Dr. Liza Natale is here to help! About Dr. Liza Natale Liza Natale is an NYC-based general pediatrician who has cared…
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FREE movement class: The Sculpt Society 20min Sculpt class, no equipment required
It’s a busy time of year for parents! Pro parent Megan Roup is here to host an exclusive sweat sesh for the Nanit Community. This class will be a 20 minute no equipment sculpt class with an opportunity for Q&A with Megan after the class. Attend the session and you'll be entered to win a surprise giveaway, to be announced…
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AMA: Optimizing Sleep in the New Year
Ask Nanit Lab's Dr. Natalie Barnett Anything about sleep! For many of us, our routines got out of whack over the holidays. Dr. Natalie is here to help! We invite you to share your Nanit Data so Natalie can provide recommendations and help you go into 2024 feeling confident about your baby's sleep! About Dr. Natalie Dr.…