I recently did a camera update and ever since, the night summary shows an error of “not enough data to show night summary.” It seems the last week or so it is giving me this error?
The nature sounds function has randomly stopped working. We use the white noise for all naps and bedtime. We have tried unplugging both from the wall and stand, disconnecting and reconnecting our wifi, etc, and can’t figure out why it won’t work. Everything else on the app and camera is functioning. Nothing had changed.…
I just bought the new Pixel Tablet that comes with a dock, as it felt like the perfect thing to have for the Nanit app. We could leave the dock in our bedroom and take the tablet around the house whenever we wanted. But, apparently, the Nanit app doesn't support portrait mode on Android. Is that the case? It works well on…
I already tried many times plug and unplug to electricity, I don’t see any lights any more. Device looks like dead. This happens after a firmware update, everything was working fine until 1h ago.
Hi. I set my camera up back in May before my baby was born. It is my understanding the camera came with a complimentary year insights plan. I have not been able to use the insights plan at all. I’ve emailed nanit support multiple times. They’ve told me to reset, repair, etc. Done that. Now they’re saying I’m on a sleep…
Hello, I need to find the MAC address for my nanit in order to connect it to my wifi network. Can someone privately message me to help me do this? Thanks!
i’m having an issue where anytime I hit the microphone button the audio cuts out. I can get the audio to come back on if I go to a different app and wait a few seconds. I’ve submitted a ticket but so far I’ve only been asked follow-up questions which I did answer 24 hours ago. I’ve tried restarting the camera, resetting…
The Temperature and humidity are not working on my Nanit pro once installing the camera and insights started working. I’ve seen that this has been a problem for other customers as well. Is there a way to fix that? I have an Apple phone.
is there a way I can manually put in length/duration of naps that my baby takes at daycare so I can take full advantage of the premium insights? Or have a section of “naps taken outside crib/at daycare/ school” ? It would be nice to see holistically all my baby’s sleep data in one place.
We started using the Nanit a couple weeks ago so have been trying to understand all the quirks.. we use the flex stand while the baby is still in the bassinet in our room because the wall mount is in the nursery. I read I wouldn’t get a night summary using the flex stand which is upsetting but nothing we can do about it at…
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