Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Camera & App
Discussion List
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Microphone connection failed when using WiFi
Recently, when trying to use the 2-way microphone option on our phones that are connected to our WiFi, we are receiving an error message saying "Connection failed. Try again". Once we log off the Wifi, force close and reopen the app, it seems to be working.
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Disappearing customer service?
Has anyone had luck with Nanit customer service recently? I was getting helped by a rep who stopped responding a month ago even after multiple follow ups. No one is picking up the customer service phone line. What is going on and is this company still operating?
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Nanit Cruise Ship
Hello! I am going to a Cruise and would like to know if Nanit works at Cruise Ships with a Travel Router?
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Nanit insights for two cameras
Hi there, if I have currently have two cameras and then purchase another one, will I get the nanit insights for free for the first year like I did originally? Second question, if I purchase nanit insights and then buy another camera, are my nanit insights subscription connected to both cameras?
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No notifications?
Last night my camera stopped with the notifications at 630pm so I’ve gone the whole night without the camera picking up on anything. Anyone else had this fault and know how to make sure it doesn’t happen again?
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Nanit Pro Wall Mount Setup
Hey everyone, We have slanted ceilings above our crib and recently purchased the Nanit pro with wall mount. There is not enough clearance to have the camera meet the height requirements. If the camera is closer to the crib, how much will this affect the functionality of the analytics?
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Linking preowned camera to my app
how do I erase the previous owners WiFi info and connect to my own? I am trying to set up this preowned camera with no success. I tried the resent button which didn’t work and customer service hasn’t responded to me in days
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Camera won’t turn on to pair
I’m trying to pair my Nanit but plugging it in it doesn’t blink. Pressing the button does nothing. It’s a Nanit Pro wall mount. The outlet is good and my other camera works when plugged in. Anything I can do to make it work?
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White noise and camera keep turning off. WHY?!
we recently did the new update for the Nanit camera and it has caused so many problems! The camera keeps disconnecting and turning off. This is causing the white noise to turn off and wake our son up who is sick! We thought it was a defective camera at first. We had Nanit replace the camera, however, we are having the same…
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Audio stopped working overnight
We just installed our Nanit yesterday and last night, the background audio stopped working while we were sleeping. It also stops when using the Dashboard in the app. How do we solve this? It is the most important feature for us - especially at night.
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Nanit insights
hi there, I am supposed to have free insights with my camera but I'm not sure how to access it. There was a note in the pack to say upgrade and I will be credited can you explain how this works please?
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Renewed Nanit Insights not loading
Our free subscription of basic Nanit insights just ended so I repurchased it on the website through my account. However it is not activated yet (it says on my dashboard it’s there but not activated.) I found information on the website of how to activate but their instructions are different as to what I’m seeing on my Nanit…
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Random flashing on camera whenever we view it
Is anyone else experiencing disrupted sleep metrics from random flashing that happens? When we view the camera, it almost looks like a lightbulb or the flashlight is brightening then dimming, and it’s reporting it as motion detected. When we try this out when we’re in the room, there’s nothing discernible happening, so I…
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Noise Notification’s for Dogs Barking and not baby
Hi, Does anyone know how to filter out my dogs barking from the sound notifications? They set off the noise alert more than my baby crying does.
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IR LIGHT
Can someone from Nanit please send me information on the IR light that is emitted from the camera? The FCC filing link I have found on other threads does not work nor provide any information. Thank you.
Categories
Popular Tags
- Expert Events 57
- Insights/Sleep Data 56
- Feature Request 42
- No Audio 40
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 36
- Camera Hardware 36
- Nanit App 31
- Camera Offline 31
- Alerts/Notifications 29
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 22
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Audio Quality 9
- Night Light 9
Upcoming Events
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💬 Parent Like a Pro AMA: Digging into the Data with Nanit Lab
Nanit Lab's sleep and pediatric experts Dr. Natalie Barnett and Dr. Maristella Lucchini will be in the Nanit Community to answer all your questions about your baby's Nanit data! Head to the AMA thread to share your data and questions or concerns with Nanit Lab and they'll help you uncode it for a better night's rest! This…
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💬 Parent Like a Pro AMA: Managing Parental Burnout with Shelley of Run Tell Mom
Are you feeling overwhelmed, burnt out, or frustrated? If you are struggling to navigate being a parent, partner, friend, professional, person (and so much more), Shelley is here to help! This week, Shelley is joining the Nanit Community to answer your questions and help provide sustainable solutions to help support your…
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🎥 Parent Like a Pro Keynote: Striving for a Parenting Partnership
Join our Parent Like a Pro June ‘23 keynote session, Striving for a Parenting Partnership: Perspectives on becoming a true team for family wellness. Speakers Eve Rodsky, Sarah Dorsett, Michael Wieder, and Blessing Adeysian will discuss how they have found harmony between their careers, relationships, and parenthood. Plus,…
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🎥 Parent Like a Pro Webinar: Conquering Self-Doubt
Join us for the final Parent Like a Pro session: Conquering Self-Doubt. In Nanit Lab's recent State of Parental Confidence Report, there were 4 categories that appeared to have an impact on parental confidence overall. One of those pillars is Self Doubt. In this session, we’ll explore how self doubt creeps into…