Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

My brand new camera won’t turn on

edited January 29 in Camera + App 15 comments

I just unboxed my new Nanit Pro and the camera won’t turn on. Tried different outlets and also attaching directly to a different USB cable and it won’t turn on…completely dead.

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