I need to get the camera closer to my baby's bassinet but can't seem to do this without cutting the cable to remove one of the tubes and then patching the cable again?
I have two cameras in the same room, (small baby room) the newest camera purchased this year, and the older camera purchased in 2020 have wild temperature and humidity readings. They sit less than 3 feet from each other and will show a difference of 5-7 degrees and 6-10 degrees of humidity. Why so inconsistent? I have…
I have an insights premium subscription through Sept 28, 2023 and my app shows insights basic and won’t allow me to access any of the premium functionalities. I’ve already logged out and unplugged the camera several times.
Split screen is still buggy and tends to stop showing live feed for one of the cameras, it does restart the feed. Ive tried making sure network connection is stable also. Running a business grade mesh routers. Both cameras are on a 5 GHz network and only the cameras are in that network no other device. I have two cameras…
I took our Nanit pro camera off the floor stand to move to the table top stand and noticed the camera was very hot and there was a rattling sound inside as if there was a loose part moving around. The camera, so far, is still working. This was a gift at our baby shower so I don’t have a receipt for the product. If a…
Thank you to those who submitted your questions regarding our recent outage. We’ve compiled your concerns and addressed them here. If you have any additional specific questions, please reach out to help@nanit.com. Q: How do you plan to mitigate these outages and what process do you have in place to keep your users…
The Nanit app seems to require a wifi password. How do you connect to an open wifi that does not have a password? If not now, when will this be supported?
I initially had issues with the app not detecting breathing as many others have. Per the previous closed threads instructions I deleted the app and redownloaded it. Well now it won’t even let me in… says “server error” I am pissed. Considering how much this camera is.. we rely on the safety features and now I can’t even…
To our Nanit Community, Last night, our servers experienced an unforeseen outage that impacted many of our users’ ability to access the app. This resulted from work we are doing to expand our server capacity. It was identified and resolved in approximately 4 hours, and our servers are now able to support a greater volume…
I’ve moved the kids to their own room and now one of the cameras infrared does not work almost at all. I can hardly see one twin in the crib and the other I see perfect. I’ve updated and restarted the camera. Has this happened to anyone and were they able to fix it!
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How to maximize physical + emotional support for pregnancy + the post‒baby stage with self‒advocacy + systemic change. Plus, RSVP + attend the session and be entered to win $500 worth of parenting gear from Nanit.com, plus surprise giveaways throughout the event! This event is part of our September 2024 Parent Like a Pro…
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Learn about how to monitor + optimize safety throughout toddlerhood, in + out of the crib, so you can approach new milestones with confidence. Plus, RSVP + attend the session and be entered to win $500 worth of parenting gear from Nanit.com, plus surprise giveaways throughout the event! This event is part of our September…