Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Problem with Amazon echo show
Hi all UK customer here with a nannit pro.
Bfore the latest update we had no issues at all with the camera, the echo show or its connectivity.
We use an Amazon echo show 8 as our primary monitor when we are downstairs, this allowed us to view the live feed indefinitely.
Since the latest update (firmware 6.15.502) we echo show ends the stream after around 15 mins or so of monitoring, and during the monitoring every so often it starts buffering and in some cases freezes.