Hello, could someone please help me delete a camera profile on my account? I've renamed the one I wish to remove as "Delete Me". Thanks in advance!
I probably have an open (or prematurely closed?) ticket, but I am adding my request for an update here as well in hopes that it will result in a response from your team. If you check the ticket or our previous email correspondence, you should see that I tried all the troubleshooting suggestions for my camera that suddenly…
I'm having SO many issues with my Nanit! The sound coming out of the Nanit sound machine is all of the sudden about 10% of what it originally was. It's hardly even noticeable anymore and it used to be a great feature that we used often while my son was sleeping. I have no idea how to fix it - I've rebooted, unplugged, and…
When I search online it says I should be able to adjust the bedtime and wake time of my baby on the app directly. I find the screenshot of the dashboard, but my dashboard doesn’t include the 3 dots on the top right as shown in the instructions. I have the Nanit Pro and the Insights plan. How can I do this?
how do I delete a profile that was created accidentally? we have 2 now for one child
Hi we just had a red alert and went back to check the footage and there was no footage saved in the app. This has been a common issue with our app not recording certain nights intermittently. There is no pattern to it some nights it records and shows activity and other nights it does not. This is extremely concerning given…
My Nanit Pro camera attached with a floor stand has no audio coming from it at all (microphone or nature sounds). I have tried rebooting, power cycling, reseting the camera; all to no avail. It is currently on Firmware 6.44.592 (same as our other camera which we access via the same app and works fine). Other than the sound…
I need an option to turn off the Lost Connection motivation. It triggers so frequently and 99% of the time the camera is still connected anyway - so it’s a false notification! What’s worse is the notification goes to my watch and wakes me up. I want the noise and motion ones to wake me but not a false lost connection…
Please change the two cameras on my split screen setting to Henry and Erin & Tommy.
My nanit camera started making a loud static noise today. I have rebooted the camera, my router, reset the nanit and tried a different power outlet. Nothing is working. Also tried to uninstall the app and did the same thing.
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