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USB pulled into stand
hi there, After travelling with our Nanit I noticed that the usb cable has been pulled into the stand. How do we fix it?
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No audio
updated the app and no audio like the others in this forum. Please open a ticket for me
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No Audio in my Nanit Pro
I am setting up my Nanit Pro but realized the audio feature is not working. All I heard is some background white noise but I couldn't hear my nanny talking and couldn't hear the baby crying. Please help!
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Light is not working. Is the device faulty or we need to do something additional?
We have tried to remove it from the plug and stand, uninstalled and reinstalled the app, but nothing is working so far. Please help.
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Temperature and humidity stopped working
Hi, after the last camera update the temperature and humidity stoped working. I have already tried unplugging , waiting 5 mins , and plugging it back in.
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White noise and camera keep turning off. WHY?!
we recently did the new update for the Nanit camera and it has caused so many problems! The camera keeps disconnecting and turning off. This is causing the white noise to turn off and wake our son up who is sick! We thought it was a defective camera at first. We had Nanit replace the camera, however, we are having the same…
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Nanit Pro is not pairing
hi, my nanit pro is brand new. It paired in the first time, but now it got disconnected and I’m not able to pair again. When I unplug it and plug again, the Bluetooth light seems to randomly decide to turn on, but almost never flashes… impossible to understand Whats happening
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How can I delete a baby profile from the app?
I had a Nanit camera a few years back and returned it. Just purchased two new ones and I have an old account for one of my kids still liked on my app and I want it removed. I already detached the camera from my account and I just don’t want to see it now (highlighted account in picture)
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Nanit Suddenly Stopped Working
Has anyone had the experience of their Nanit just randomly stop working one day and you had your Nanit for more than a year? For some reason, its getting power but the light at the back will not flash whether you unplug, reset, power cycle, use a different plug, reset internet, etc. Customer Support is telling me to buy a…
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Night Vision is not working at all
Hi, The night Vision on my Nanit is not working at all, I tried everything but still not working. (Cleaning, night Vision off and then on again, restart, reset, delete app and then install again). Is there any other way how to fix it ? Nanit is great, we love it but we are not able to use it during the night, so is there…
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Why was bird-chirping sound turned on middle of night
Just now 6am my son was crying and when we went soothing him noticed the bird sound was turned on. Checked video history realized it was turned on since 4:12am and worst part not by any of us in the house! Recently at times (once yesterday morning) I was not about to turn off nature sounds opened by my husband from my…
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Nanit for toddler bed
Hello. I have been having issues with my Nanit camera not detecting when my toddler gets out of bed. This has only been an issue since we moved him to his toddler bed a a month or two ago. It will detect movement while he is in bed but there is not detection for when he gets out. This is obliviously a safety issue and I…
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Mounting & Camera Preview
Hello, We just bought the Nanit pro (very excited about it!). We are unable to mount it to the recommended height because of the slope of our ceiling (see photo). Is it possible to preview what the camera is able to capture at the height we can set it at (without starting our subscription)? Thank you in advance for your…
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Nanit not connecting - tried resetting WiFi
i have only had my nanit for a few months and it will not connect tonight. I didn’t find out until my daughter was put in the crib so i am unable to try all of their suggestions. I did try resetting my wifi but no luck. It has been hours and really frustrating
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Nanit Pro not recording despite Insights subscription
Seems like we are having an issue similar to one many have posted about. We have an Insights subscription, but within the last few weeks the camera has stopped recording any activity. We get alerts for sound/motion, but no recorded video. We have done ALL the troubleshooting steps: updating the app, rebooting the routing,…
