Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
Camera & App
Discussion List
-
Auto Night Vision Sensitivity?
We have a Nanit Plus set up in a room that doesn't get a lot of direct sunlight - but during the day it gets plenty bright to get a good picture from the camera. When the app is set to Auto night vision, the camera almost always stays in night vision mode, only switching this off during the few hours when it is brightest…
-
nanit white noise and sounds not working
Please help. The nanit white noise and sounds not working. After the last update, things were not working correctly. The white noice is crucial. I have restarted, disconnect, shut down and nothing is working Please help
-
App no longer loading Dashboard or Activity
since around yesterday afternoon, my app is no longer loading the dashboard. I get a live view, so internet connectivity is not the issue. It just endlessly “loads” when I click on Dashboard. I updated the app to the newest version, unplugged the Nanit and replugged, but the issue persists is Nanit having server issues…
-
No motion notification alert while camera is up on phone screen
Hello, I have noticed that my iPhone (version 16.3.1) is no longer receiving real time motion alerts when the app is open and running/screen of crib in view. It will alert if I have the app open in the background (not minimized). How can I get it back to sending alerts with app running/picture in view as it did always work…
-
Adding a new baby profile to the app
I'm trying to add our newborn to the app, because we don't need it for our toddler anymore. I've already detached my camera from the toddler's profile, and reset it based on other support documentation. Now how am I supposed to create the new baby's profile to add the camera to? Shouldn't there be somewhere in the UI to…
-
Delayed Notifications and notifications with no sound
Hello- recently we have received delayed notifications and inconsistent notifications with no sound alert when all ringers and volumes are at its highest on our phones. We run the app all night on charged iPhones version 16.3.1.
-
White noise not working
Hi - I’ve tried everything to get our nanit white noise and sounds to work, no luck. Restarted camera, reinstalled app, etc. any solutions I’m not seeing? On vacation and this is. Much needed.
-
No power to unit
I tried the camera with multiple bases and even a usb-c just to see if I could get any power. It’s dead. Nanit Pro only 6 months old. How do I get a replacement?
-
What features work without the breathing wear?
Hi! Wish someone could give me a summary of what features/insights will work without the breathing wear and what I wouldn't get? I have tried asking through email but didn't get a clear answer. Best regards, Ali
-
Anyone else having issues getting notifications on their devices???
We recently set up our Nanit and between two iPhones and one IPad we are not getting any sort of consistent notifications on our lock Screen. Sometimes the ipad will alert us of motion, sometimes the iPhones will, but the majority of the time it does not alert us of motion or sound on any device. We have the app running in…
-
NO LONGER RECEIVING NOTIFICATIONS
I used to receive notifications every time my baby woke up, cried, someone attended the crib…now I don’t. I have tried all of the setting options and it’s still not working. Kindly let me know how to fix this. Thank you!
-
No notifications outside app
I am not able to receive notifications outside the app. I need to be physically looking at my app to know motion detection or any notification because it’s not going to my phone. I have checked settings and it’s all ok.
-
Notifications stopped sending
Both my husband and I have iPhones. At some point the nanit app was deleted from my phone (I don’t recall doing this - but maybe it was an accident). Upon reinstalling, I now do not receive notifications to my phone while my husband does. When I pull up the ap & click the bell - I can see the notification did happen. I…
-
Audio/Visual Issues?
Has anyone else been having issues with their camera going in and out. I woke up the other night to the monitor not even on. I go back to look at video footage and it’s spotty. The audio keeps going in and out too. Am I missing something? I’ve made sure to update the app, restarted my phone multiple times…I’m at a loss.
-
How do you get alerts/notification to pop up?
I can’t figure out how to show up the alerts when my phone is closed. Is there something I need to do?
Categories
Popular Tags
- Expert Events 58
- Insights/Sleep Data 57
- Feature Request 41
- No Audio 41
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 37
- Camera Hardware 36
- Camera Offline 32
- Nanit App 30
- Alerts/Notifications 30
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 23
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Night Light 10
- Audio Quality 9
Upcoming Events
-
💬 Parent Like a Pro AMA: Digging into the Data with Nanit Lab
Nanit Lab's sleep and pediatric experts Dr. Natalie Barnett and Dr. Maristella Lucchini will be in the Nanit Community to answer all your questions about your baby's Nanit data! Head to the AMA thread to share your data and questions or concerns with Nanit Lab and they'll help you uncode it for a better night's rest! This…
-
💬 Parent Like a Pro AMA: Managing Parental Burnout with Shelley of Run Tell Mom
Are you feeling overwhelmed, burnt out, or frustrated? If you are struggling to navigate being a parent, partner, friend, professional, person (and so much more), Shelley is here to help! This week, Shelley is joining the Nanit Community to answer your questions and help provide sustainable solutions to help support your…
-
🎥 Parent Like a Pro Webinar: Conquering Self-Doubt
Join us for the final Parent Like a Pro session: Conquering Self-Doubt. In Nanit Lab's recent State of Parental Confidence Report, there were 4 categories that appeared to have an impact on parental confidence overall. One of those pillars is Self Doubt. In this session, we’ll explore how self doubt creeps into…