THe app shows the nature sounds are playing, but the camera is not playing any nature sounds or white noise. It's been almost a week. I've done all the troubleshooting, power cycling, uninstalling/reinstalling the app, restarting my phone, all together or as separate steps and nothing is working. My husband's phone is…
Hi - I was auto-billed the other day for Insights for my child. I meant to cancel this as he is two and we no longer need it. Is it possible to get a refund on this?
I have jumped through hoops to avoid this setting and now it’s been enabled on my account. I want it off. Please help.
Hello, We've been having trouble with the temperature and humidity not showing on the app (appears as — in both sections). I have followed the tips of disconnecting the camera from the base for 10 minutes and resetting it, however the app still does not display the temperature or humidity. This happens with both the wall…
Hi i have the nanit plus and im using iphone 14 , i want to change the speed of the video history to normal because all the recorded videos on faster speed than normal
I need an option to turn off the Lost Connection motivation. It triggers so frequently and 99% of the time the camera is still connected anyway - so it’s a false notification! What’s worse is the notification goes to my watch and wakes me up. I want the noise and motion ones to wake me but not a false lost connection…
I cannot find the activation code for my nanit camera, I bought it with a year long subscription and I don't have that right now.
My daughter just started sleeping in her own room this week, and coincidentally the sound coming from the nanit is not working at night!! It’s very upsetting for obvious reasons, but what’s odd is it works fine during the day for her naps. Is it something with night mode? I also have background audio on? Please help! This…
when I went to bed last night my sound was working…. I woke up this morning and the sound wasn’t coming through my phone anymore and my daughter had been up for hours. I am so upset and frustrated. I feel like I can’t trust the app anymore and am wondering if I should now sleep with an additional monitor?? I am so afraid…
Is there a way to disable the annoying pop-up notifications in the app about the dashboards? I have multiple cameras, and I seem to get multiple of these notifications every time I open the app. They are completely useless to me, but they steal focus, resulting in extra effort to dismiss them. I never want to see them…
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