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Video History tells me “No video available”
4/09/2023 for some reason I will get a detection notification and sound but when I click on it it tells me to wait a few minutes then tells me “no video available and I’ve been trying to see what had woken my son up and I can’t view it and I tried everything.
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"oops we were unable to generate a clip..."
When I went to look at the video history for the Nanit in my son's nursery, I noticed error codes on clips and video history. I can view him live, but nothing else is working. I already restarted the app, my phone, checked to make sure the app is up to date, checked the Internet connection, and restarted the Nanit camera,…
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Video history and event history not working
Since the last couple days the video history and event history are not working. The live feed still works. What could be wrong?
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5 months photo pop up
I accidentally closed the 5 months photo pop up and now it’s not appearing in my memories tab! how do i get it to reappear? Is there a way to regenerate it?
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Video clips not playing back
I’m getting “Oops, we were unable to generate a video clip for this event” message for every single one of the videos from yesterday and today. Tried rebooting camera and my phone
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Video Playback sped up!
HELP!!! All of my video playback plays at a fast forward speed with no audio. I can’t find any setting that may be causing this, nor can I find anything online to explain how I would fix this.
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Activity log missing hours of video
I went to look back at the video history on the app for last night and it’s missing video from 8:00pm-12:00am. Does anyone know why this would happen? I have no notifications that there was any connectivity issues. This is extremely frustrating, because what if something had happened during those hours and I have no way of…
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Help! Nanit insights faulty. Not reading when baby is asleep! Can anyone please help?
clearly the baby wasn’t awake the whole night! Please help. I’ve been contacting Nanit and they are offering no help except from constantly restarting the app and camera.
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Can’t downgrade firmware
Nanit is not recording events despite alerting that there is one. Says “oops, we were unable to generate a clip for this event.” Another thread on here said to downgrade the firmware to 6.18 but that is not an option to our camera which is at firmware 23.1.19 again with no option to downgrade. I’m writing for my other…
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how to change video history speed
Hi i have the nanit plus and im using iphone 14 , i want to change the speed of the video history to normal because all the recorded videos on faster speed than normal
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How can i access a motion event that appears as unable to record
hi today I have a 1038 am event in which my baby fell off the changer. Cannot access it. Can you assist?
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Nanit Pro not recording despite Insights subscription
Seems like we are having an issue similar to one many have posted about. We have an Insights subscription, but within the last few weeks the camera has stopped recording any activity. We get alerts for sound/motion, but no recorded video. We have done ALL the troubleshooting steps: updating the app, rebooting the routing,…
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Video history - not everyone has it
My husband and I bought the nanit when I was in my first trimester. Now that I’m giving birth in a few weeks, he installed the cameras (2 for twins) on the weekend. I thought there would be a feature where you can view the video history only to learn this morning it’s for premium only. I find this really sad considering we…
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Oops we are unable to generate a video for you right now
we’ve had our Nanit for 4 months and over the past week our activity is failing to record we just get this ‘Oops’ message? Has anyone else had this or know how to solve the issue? We’ve done the reboots and internet connection is absolutely fine :/