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Cant Update Firmware
My camera has a firmware update avaliable but it's not letting me update it. When clicking update firmware it highlights like I've selected it but nothing happens. See attached video. I have tried to restart the camera, unplugged it, disconnected the camera from the flex stand, attempted to reconnect the wifi but that…
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Camera took photos without my permission
My nanit took 2 photos early this morning without me asking it to. I know 100% I didn’t ask it to because I am in the photos, my phone is also visible and I am clearly not touching it. How did this happen?
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How do I upgrade the firmware?
It’s on 6.18.508 but nowhere can I update the firmware. On one iPad if the sound is on the videos get very laggy. No issue on any other device.
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iOS app different than android?
my husband has a Google pixel something and I have an iPhone 13 Pro Max. When his app last updated, it has much better features than mine which is up to date. We have two daughters and he’s able to swipe between cameras instead of going into the sidebar and selecting a camera. When he uses split screen he has all the…
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Why do we have no camera feed?
Our internet runs at around 400mbps and the Nanit Pro camera is around 4 metres from the router. For around 6 weeks, it worked well, and there was only temporary downtime for the camera. Over the last week, the camera has kept cutting out. We have followed all the troubleshooting guidance: unplugged the camera, switched…
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How do I find out what's new in a camera firmware update?
I just received an update so I'm curious what's new in this version. 6.25.539 I think the app should show the release notes after or before an update and way to access it via the advanced settings.
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No events since camera firmware 6.17.506
Since the latest firmware was installed (6.17.506), we are longer getting event updates. The timelines are all empty. The video history timeline does not say when our baby was attended to or woke up. The live view, audio, and other camera features are still working. The breathing band and temperature sensors are working.…
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Firmware Update
Is anyone else having trouble with the new firmware? My camera seems to lag a lot more and is constantly reloading. Nanit version of the circle of death when Apple products used to take ages to load.
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Did this morning's camera firmware update disrupt live stream for anyone else's Nanit Pro camera?
I already opened a ticket but checking to see if anyone else is affected. At the moment all of Nanit's system statuses are reporting green. This morning when I opened the Nanit app around 7:30AM to check the time our son woke up, and it prompted for a camera firmware update. I clicked yes to apply it as we normally do. The…
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Camera Update
Hello, My nanit camera asked for an update, once it said it successfully complete approximately 2 minutes later it stated it needed to update again. Why is this?