Insights always WRONG!

edited May 16 in Camera & App 3 comments

Hello! I continue to have wrong info from the Nanit and I’m paying for the premium membership. Why?!?! I have reset, I have emailed and follows up on multiple support tickets and getting frustrated with the lack of response. Wrong data includes:

1st - says that my son has slept 14 minutes the full night 🙃 when he obviously has slept much longer. It’s almost like the awake and sleep status is switched. He usually sleeps 10-11 hours

2nd

it never says he’s falling asleep unless I put it in. It says how long it’s been since the bed is attended to but that’s it. I’d really like to get sleep insights but it’s Always wrong!

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