Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Insights always WRONG!

edited May 2022 in Camera + App 5 comments

Hello! I continue to have wrong info from the Nanit and I’m paying for the premium membership. Why?!?! I have reset, I have emailed and follows up on multiple support tickets and getting frustrated with the lack of response. Wrong data includes:

1st - says that my son has slept 14 minutes the full night 🙃 when he obviously has slept much longer. It’s almost like the awake and sleep status is switched. He usually sleeps 10-11 hours

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