I have two issues that’s not being resolved through the web form.
- when I purchased the nanit back in November of 2021, it came with a year free of insights. I read that if you enable it right away that you cannot go back. So I waited until yesterday to activate the 1 year free insights. Upon activation, it shows that it’s only free for 1 month and not the 1 year as advertised. Anyone else having this issue?
- second issue, for the camera that has insights activated (as mentioned above), there are no activities or any insights that’s appearing for the camera. Our little one slept for 2 nights and for 2 days worth of naps. O insights or activities were logged. Anyone else having this issue?
i submitted a ticket through the web form but so far they haven’t been able to resolve the issue.