Insights expiration warnings even though on auto-renew.
Just reporting a quality-of-life issue for the iOS app.
My wife and I were getting multiple "You need to renew before April 12th to avoid losing your data, videos, clips, etc." type messages. This seemed unnecessary as our account is on auto-renew.
Sure enough, without us taking any action we received a billing email on the 12th showing we had been renewed for another year as expected.
Answers
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Hey @Brian,
Thanks for bringing this to our attention about receiving an Insights expiration warning even when your account is set to auto-renew. Could you share a screenshot where it shows that you need to renew?
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Sorry, as mentioned above the account already auto-renewed so there are no more warnings.
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@Brian - Thanks for the quick response! And no worries that you don't have a screenshot anymore. Do you know if these warnings were coming as an email or through in-app notifications or both?
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Inside the app itself. I don’t recall any email warnings.
I don’t know if it helps investigation-wise, but my wife’s account is the “Owner” role and I’m an “Admin” role.
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@Brian - Thanks for sharing all those details! I'll pass this along to our internal team for them to further investigate. Thanks again!
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