Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nature sound issues

in Camera + App 3 comments

Has anyone been having trouble with volume control with their nature sounds?

I was changing my daughter when the nanit went silent - but the camera was still on- the. The wave sound came back with a vengeance. It is at max and no matter what I do I can’t change it. I have tried changing the volume on both my iPad and phone and nothing works. During the day we use

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