If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Design flaw in Nanit Swaddle breathing wear
The zipper on the swaddle comes up right next to my son’s ear. When he wiggles at night, I believe it is poking his ear and waking him up. I would suggest doing a zipper in the center similar to the Halo style in order to prevent this from happening. Currently, we are unable to use our breathing monitor because