If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
White Noise Broken- STUCK ON!!
HELP!!! The other day we were messing with the white noise option on my app. Somehow one of us selected “chirping birds” and it was not turned back off immediately. Now - there is no option to select white noise at all anymore on my app…. Like I can’t even turn the birds chirping off!!! 24/7!!! Like birds don’t chirp