Nanit won’t turn on

The Nanit pro is brand new. We unboxed it and set it up last week. It was working and connected to the app. I have just gone to use it and the camera won’t turn on at all. It’s as if there is no power! I have tried different plugs sockets and tried it on the travel stand as well as the wall mount. There is no power!!! It’s never been used! Please help

Answers

  • Mackenzie
    Mackenzie Member, Nanit Team

    Hi @MKateE, I'm sorry that you are having trouble with your new Nanit Pro. Have you tried resetting the camera yet? If not, you can find instructions to do so here. If that doesn't work, let me know and I can escalate this up to our support team!

  • I have tried to reset the camera and I have tried plugging it into various sockets in the house and used two different adapters (the one with the wall mount and the one that came with travel mount). Someone was emailing me about it but the time difference is making it difficult to get anywhere with resolving the issue as we are based on the UK.

  • Mackenzie
    Mackenzie Member, Nanit Team

    Hi @MKateE - our support team is definitely the best resource to help you with this! If you'd like to connect with our team in real-time, you do have the option to call our support line. The UK support number is +448081647976 (US is +1-866-MYNANIT).

  • That’s great- thank you for that.