Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
IR Lights Faulty?
I recently set up a Nanit Pro Floor Stand model and we're owners of other units as well. I'm noticing that this new camera only has 2 red lights on when night vision is activated/in dark room. All other units have had 4 lights on when using night vision. Is this unit faulty?