Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Red Alert on Nanit but not on Owlet
Hi! Received my first red alert at 4:49am. Had just moved Nanit location, but very clear. She also wears Owlet. Red Alert woke her up before I could even pick her up and she is next to me in crib. Owlet showed deep sleep, but 99% oxygen and pulse rate 112. It scared me so much and I now have