Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
No nature sounds and no two way communication
my nanit pro just suddenly within the past two days has no nature sounds even if turned on in the app. The microphone two way communication is also not working. I did a hard reset several times. I did plug and unplug method but nothing. My nanit plus are older than this nanit pro but have no issues like this.