Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit Sound and Light Machine with no available sounds
When using the Sound&Light app, I am able to control the machine, which can power it on and off with the light on, but there are no sounds available. Whenever I try to choose the sounds, the message 'The soundtrack is downloading and will be available soon' always appears. Resetting the machine or deleting the app and reinstalling it did