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You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit Sound and Light Machine with no available sounds

edited September 25 in Sound + Light Machine 1 comment

When using the Sound&Light app, I am able to control the machine, which can power it on and off with the light on, but there are no sounds available. Whenever I try to choose the sounds, the message 'The soundtrack is downloading and will be available soon' always appears. Resetting the machine or deleting the app and reinstalling it did

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