Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Multiple false red alerts
We have had 3 false red alerts in 2 days on our 15 day old. It is causing us anxiety. We have read the article about how to avoid false alerts multiple times and are going by those guidelines. Baby wears a cotton onesie and a halo fleece sleep sack/swaddle. We had no issues for 7 days winding bringing her