Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Red Alert
I've received a few red alerts unfortunately with the nanit. Luckily by the time we've gotten to our baby, she has been awake. On the footage it looks like the alarm startles her awake. I've reported the alerts as false alarms but have receive the same generic answer 3 times. On top of that, I've responded with further questions and