Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Night light won’t turn on
Hello, I installed the camera a month ago and everything worked fine and then today we started using it and the nightlight will not turn on. I have tried the troubleshooting steps of unplugging, removing device from floor stand and reconnecting, redoing the network settings and deleting and installing the app again.
the app shows it’s on but the physical light will not turn on