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You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Not working

edited January 12 in Camera + App 1 comment

Hi my baby accidentally grab the camera and played with it while he was staying on the crib .

The camera turn on but then it doesn’t flash anymore or doesn’t connect to the network.

It feels like something got loose inside, I don’t know how to open it and take a look, can you help?

It is the second Nanit that I got and the same happened to me, the first one my son grab it and throw it very hard, but this one was different …

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