Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Not working

edited January 12 in Camera + App 1 comment

Hi my baby accidentally grab the camera and played with it while he was staying on the crib .

The camera turn on but then it doesn’t flash anymore or doesn’t connect to the network.

It feels like something got loose inside, I don’t know how to open it and take a look, can you help?

It is the second Nanit that I got and the same happened to me, the first one my son grab it and throw it very hard, but this one was different …

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