Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Noise and light not working
White noise or nature noise stopped working suddenly. Microphone and light not working either. Buttons show as working but sound or light do not come out from the device.
Otherwise camera is connected and I can hear and see the babies.
I tried restarting and resetting camera and app and nothing worked!