Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
TravelSupport
the camera is attaching loosely to the stand and no longer turning on. Super frustrating since I’m traveling and don’t have access to a new stand. Tried connecting to another mini usb but apparently doesn’t work. I really needed the camera for my trip. Any chance there is a way to make it work ?