Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
CAMERA NOT WORKING
we’ve had the Nanit less than two days and already the camera is not working. We have tried other plugs etc and it’s still not working. Really annoyed as this appears to be an issue that comes up for others - it’s absolutely ridiculous for such an expensive camera. Not been able to connect with a staff via telephone.