Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit Camera not powering on

edited November 2023 in Camera + App 1 comment


My nanit camera isn’t working at all. I’ve tried plugging it into different sockets in different cities in Canada and still nothing. I press the reset button on it and still nothing. It’s worth noting that about 6 months ago, one of the tongs on my flex stand broke inside the camera but it was working perfectly well with


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