Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Red alert
I had two red alerts last night. 1st one at 4:32am and the 2nd one at 6:21am how accurate were these? I reported them as false so they can be reviewed. And I’ve reset my camera since. Now what? If these were real should we be concerned and make a doctors appointment?