Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Constant red alerts
baby is 9 days old, we had 1 false alert on day 5 due to a patterned sheet. Tonight after she’s been sleeping for 2 hours we have had 3 alerts in a row. How do we know if these are false or not? Each time she’s moving when the alarm goes off as it startles her…. I