Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
false red alert?
around 2 am, we got our first false red alert after almost 1.5 months of use. i jolted awake and immediately grabbed my baby and she was fine. no signs of distress or signs that she was in distress. after reviewing the video she jolts just before i jump up, so i think the sound woke her before i did.