Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Got A New Stand

edited October 2023 in Camera + App 1 comment

I got a floor stand for our Nanit Pro. It came with a flex stand originally. Do I need to update that in the app? If so, how? I know some features are unavailable with the flex stand.

Also, the temperature, humidity, and nightlight don’t work since I switched the stand. The camera was power cycled before being hooked up to the new stand. How do I get everything to work?


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