Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Red alert going off

The red alert has gone off four times in the last month for our month and a half year old. I do not know if these are false alarms or not. I pull him out of the bassinet and wake him up every single time. Nanit is no help. They tell me to go into the app and report a


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