If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
How can I have a working camera again?
Last Thursday afternoon I was testing the Nanit Pro, because that evening it would be the first time to have a babysitter for Astrid. It worked. I also saw a firmware update being done. Later that evening it did not work any more. Still now. No lights works on the device. Also not after a longer press on that button.