Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
10/11 Red Alert
this morning at 2am I receive a red alert from my son’s camera. He sat up when I went in (no crying and no trouble breathing). He just turned two last week but still wears the 18-24m sleep sack comfortably. When looking at the table on the site I see that it only goes up to 24m for average bpm.