If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Night Vision not working out of the box
I have just installed my Nanit pro with stand and our first night was a failure because the Nanit camera didn’t automatically switch to “night vision” to allow us to see our baby at night. I tried to look in the app and online how to turn it on, but there’s nothing except how to turn the night light on…