Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
False red alerts? I don't sleep anymore
My baby is 2 weeks old and we've had 3 false red alerts happen. All when I just get her to sleep and feel ok about going to bed myself. Instead I'm up all night watching her making sure it was actually a false alert. This thing was supposed to ease my stress, not cause it. What can I do