Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Night vision not working correctly

edited August 2023 in Camera + App 4 comments
This is happening to us as well. I’ve submitted a ticket but haven’t heard back yet. We’ve tried unplugging, resetting and enabling night mode. Still not working.

We are running on iPhones

iOS version 16.6

Nanit app version 3.11.7 (617)


Please help!

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