If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Is Nanit planning to enable more features that don't require wifi?
Curious if Nanit plans to enable more features through a Bluetooth only connection. The main reason I'm asking is because we'd love to be able to play white noise even if we're not using the camera over wifi. This came up because we're travelling and forgot our mini sound machine and started to use the white noise on our Nanit